Introduction
These Terms and Conditions apply to all purchases made through the Alpine Essentials webshop. By placing an order on our website, you agree to the terms described below. We kindly ask you to read these conditions carefully before completing your purchase. Customers must be able to access or download these Terms and Conditions prior to payment, as required by law and by our payment provider, Mollie.
Ordering and Availability
All orders placed through our website are subject to product availability and confirmation of the order price. After placing an order, you will receive a confirmation email that summarizes your purchase. We reserve the right to refuse or cancel an order if a product is out of stock, incorrectly priced, or if fraudulent activity is suspected. If any issues occur with your order, we will contact you directly using the information provided during checkout.
Pricing and Payments
All prices shown on our website include VAT unless stated otherwise. The total cost of your order, including any shipping fees, will be displayed during checkout. Payments are processed securely through Mollie, our external payment provider, which supports various payment methods. By completing a payment, you confirm that you are authorized to use the selected payment option. We do not store or have access to your full payment information.
In the event of a pricing error on our website, we reserve the right to correct the price or cancel the order. If a cancellation occurs after payment, you will receive a full refund.
Shipping and Delivery
We aim to ship all orders as quickly and accurately as possible. Delivery times may vary depending on your location and the chosen shipping method. Once your order has been shipped, you will receive a tracking link via email (when available). Shipping delays caused by courier services, weather conditions, or factors outside our control are not our responsibility, but we will always assist you in tracking and resolving delivery issues.
The customer is responsible for providing accurate shipping details. Incorrect or incomplete addresses may lead to delays or returned packages. If a package is returned to us due to incorrect address information, additional shipping costs may be charged to resend the order.
Returns and Refunds
If you are not satisfied with your purchase, you have the right to return unused and undamaged items within 14 days of receiving your order. To initiate a return, please contact us at 495566@i252smelt with your order number and reason for return. Items must be returned in their original packaging and condition. We reserve the right to refuse returns that show signs of use, damage, or missing components.
Once we receive and inspect your returned item, we will issue a refund to your original payment method. Shipping costs for returns are generally the responsibility of the customer unless the item arrived damaged or incorrect.
Warranty
We stand behind the quality of our products. If an item is defective or develops an issue within a reasonable period, please contact us as soon as possible. Depending on the situation, we may offer a repair, replacement, or refund. Damage resulting from misuse, accidents, or normal wear and tear is not covered under warranty.
For any warranty request, we may ask for photos, order details, or additional information to assess the issue accurately.
Customer Accounts
If you choose to create a customer account, you are responsible for maintaining the confidentiality of your login information. Any activity carried out under your account is your responsibility. If you suspect unauthorized access, please notify us immediately.
Personal Data and Privacy
Your personal data is handled in accordance with our Privacy Policy, which explains how we collect, store, and protect customer information. By placing an order, you acknowledge that your data will be shared with essential third parties such as our payment provider (Mollie) and shipping partners.
Modifications to These Terms
We may update or modify these Terms and Conditions whenever necessary. Any changes will be published on this page with an updated revision date. By continuing to use our website after changes are posted, you agree to the revised terms.
Governing Law
These Terms and Conditions are governed by the laws applicable in the Netherlands, unless mandatory consumer protection laws in your country state otherwise. Any disputes arising from purchases on our website will be handled by the competent court in your jurisdiction.
Contact Information
If you have questions about these Terms and Conditions, or if you need help with an order, you can reach us at:
495566@i252smelt