Whether you have a question about your order, need help choosing the right gear, or simply want to get in touch — our team is ready to assist you.
How to Contact Us
If you need support or have a general inquiry, you can reach us directly using one of the contact methods below. We aim to respond within a few business days.
Response Time
We typically reply within 1–3 business days. During busy periods, such as the winter season or holidays, responses may take slightly longer.
Order Questions
If you’re reaching out about an existing order, please include:
- Your order number
- The email address used at checkout
- A clear description of your question
- Any relevant photos (for damaged or faulty items)
Business Information
Alpine Essentials
495566@student.saxion.nl
(Chamber of Commerce / VAT number)