At Alpine Essentials, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains what information we collect, how we use it, how long we store it, and the rights you have under the GDPR (General Data Protection Regulation).
Who we are
Website: https://shop.smelt.digital-intelligence.nl.
Email: 495566@i252smelt
We act as the Data Controller for the personal data collected on this website.
Personal Data We Collect
When you make a purchase, create an account, or contact our customer service, we collect personal information such as your name, billing and shipping address, email address, phone number, and order details. If you choose to register an account, we also store your login information so you can return to your order history or checkout more easily.
During each visit to our website, certain technical information is collected automatically. This may include your IP address, browser type, device information, and the pages you interact with. This data helps us improve website functionality, performance, and security.
Payment information is processed exclusively by Mollie, our secure payment provider. We do not have access to your full payment details, such as credit card numbers, and these are never stored on our servers.Payments are safely processed by Mollie. We do not store or access your full payment details (such as credit card numbers). Mollie may collect data required to process the transaction.
How We Use Your Data
We use your data primarily to process your orders, prepare shipments, and communicate updates about your purchase. Your information also allows us to handle returns, customer service questions, and account-related requests.
Technical and behavioral data collected during your visit helps us understand how customers use our site so we can improve user experience, enhance website performance, and maintain security. In some cases, we may use anonymized analytics to identify trends and optimize our webshop.
We also process certain personal data to comply with legal obligations, such as tax and accounting requirements.
Data Storage and Retention
Your personal data is stored only for as long as necessary. Order information must be kept for up to seven years due to tax and legal requirements. Data associated with your customer account is retained until you request its removal. Visitor and analytics data may be kept for a limited period to support improvements to our website and services.
Once data is no longer needed, it is securely deleted or anonymized.
Sharing of Personal Data
To provide you with a smooth and reliable shopping experience, we share certain information with carefully selected third parties. Your payment details are processed by Mollie, which ensures secure and compliant transactions. For shipping your order, your name, address, and contact details may be shared with courier partners such as PostNL, DHL, or DPD.
We may also work with hosting providers and analytics services that support the performance and stability of our website. Only essential data is shared with these partners, and always under strict security and confidentiality measures.
Your Rights Under the GDPR
As a customer, you have several rights regarding your personal data. You may request access to the information we store about you, ask us to correct inaccurate details, or request deletion of your data when allowed by law. You also have the right to restrict processing, object to certain types of data usage, or receive a copy of your data in a portable format.
If any of our processing activities rely on your consent, you may withdraw this consent at any time. To exercise any of your rights, you can contact us via 495566@i252smelt
Cookies
Our website uses cookies to enable essential functions, improve your browsing experience, and help us understand how visitors interact with our pages. More details about what cookies we use and why can be found in our Cookie Policy.
Data Security
We take security seriously and use appropriate technical and organizational measures to protect your personal information. These include secure hosting environments, SSL encryption, access control, and regular monitoring. While we strive to protect your data fully, no method of digital transmission can be guaranteed to be completely secure.
Changes to This Policy
This Privacy Policy may be updated from time to time. Any changes will be published on this page with a revised date so you are always informed of how we handle your data.
Contact
If you have questions about this Privacy Policy or wish to make a request regarding your personal data, you can reach us at:
📧495566@i252smelt